What to look for while buying Roller Shutters?

When making the decision to purchase roller shutters it is important to consider the quality of the product and service that will be offered throughout the lifespan of your roller shutter as roller shutters are permanently fixed once installed and, being custom made cannot be used elsewhere. The first thing to consider should be how responsive the company is to your calls, emails & chats and how fast you can get your quote as this will give you a good indication of how the business operates, if they are slow to react it will generally mean that they don’t have the right systems in place or they don’t care. Learn more about buying roller shutters

Why Roller Shutters are the fastest growing window covering in Australia

Roller Shutters are a growing industry, with a total of around 280,000 roller shutters sold per year across Australia and a growth rate of 8% per year, more and more people are making the decision to purchase the ultimate product in home comfort. The reason for the rapid growth is because there is no other product on the market today that offers so many benefits in one package like what roller shutters can offer. Once you install roller shutters there is no need to have an alarm system, window grilles, outside canvas awnings, internal blinds, drapes, terylene curtains and window tinting plus your air conditioner and heater will not be used as much because our window shutters keep the cold out in winter and the heat out in summer, nothing comes close.

What makes our roller shutters so special?

There are many things that put our roller shutters a notch above our competitors such as having 13 colorbond colours from which to choose from, matte smooth paint finish for shutter box and guides, security locks, shutter stops, low noise and high durability Italian motors as well as high quality Italian made roller shutter profile. Our security shutters are available in all major cities across Australia including Melbourne, Adelaide, Sydney, Perth, Brisbane and Hobart

How much do roller shutters cost?

The prices vary depending on which state and city you live in Melbourne, Adelaide & Perth have the most window roller shutter suppliers so prices are a little less, Sydney and Brisbane are less competitive so the prices are a little higher. Here at Ultimate Shutter we have focused on quality of product and service as well as cost efficiency rather than exclusively focused on cost alone like many of our competitors. As a result our roller shutters installed and wired, on average, will cost $1390, about 15% more than the average competitor's security shutters but with quality and service second to none. We believe that paying a little more to ensure that the product is as long-lasting and functional as possible is the best solution to consumers needs. We have gone to great lengths to design and engineer our security shutters to look better perform better and last longer than our competitors window roller shutters so for us we build our security shutters to meet high quality standards while our competitors build their shutters to a price.

Smart Roller Shutter buyer facts

So you're thinking of putting window shutters on your home or business because you have some issues that you want to fix or you are going to build, renovate or extend your home and you simply want to take advantage of the many benefits of our security shutters. The smart roller shutter buyer knows that you will not need to have drapes, venetians, verticals, air-conditioning, alarm, awnings because shutters will do what all of those products put together will do from just one package simply amazing. Our Roller Shutters are also available Australia wide so no matter where you are, be it Melbourne, Sydney, Brisbane, Perth, Adelaide, or Hobart we have you covered.

Are roller shutters going to solve your problems?

Our roller shutters have been used across a wide range of applications to solve many problems faced Australia-wide. These include: window protection against burglaries and vandalism, home and business climate control with benefits of 15° reduction in home and business temperature during hot Australian summer days and 15° increase during the cold and chilly winter days, reduction of unwanted outside noise by up to 85%, increased home privacy, 100% reduction in light and glare from window openings, 45% energy savings yearly, storm and hailstone protection, bushfire protection or just simply peace of mind.

Warranty | Ultimate Shutter | Worry-Free Roller Shutters Purchase

This warranty structure is applicable for all orders placed 1 June 2017, for warranty relating to purchases prior to this date or products not listed below, please contact us on 1800 633 136.

Warranty Information for Ultimate Shutter

Your Warranty is an important document that comes with your Roller Shutters, because knowing what you are covered for and when your Warranty expires gives you peace of mind in the unlikely event that something should go wrong with your shutters.

What Is Covered?

Ultimate Shutter Pty Ltd (ABN 92 054 550 417) warrants that for the designated period of time set out below under the section ‘Roller Shutter Warranty Period’, Ultimate Shutter will replace any part/component of the roller shutter (subject to the exceptions outlined below under ‘What Is Not Covered’), subject to the terms and conditions of this warranty.

Roller Shutter Warranty Period”

Slimline Shutter Installed
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	10	1
AC Electric Motor	5	1
DC Battery Motor	2	1
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	1	1

Manual Push Pull Shutter Installed
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	5	1
AC Electric Motor	–	–
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	–	–
Labour	1	1

Fortress Shutter Installed
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	1	1

Bal29 Shutter Installed
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	10	1
AC Electric Motor	5	1
DC Battery Motor	2	1
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	1	1

Bal40 Shutter Installed
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	1	1

Bal FZ Shutter Installed
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	1	1

Cyclone shutter Installed
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	1	1

Polycarb shutter Installed
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	1	1

Patiomate shutter Installed
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	1	1

Max Span shutter Installed
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	1	1

Prime EzyFit Shutter DIY
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	2	1
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	–	–

Slimline Shutter DIY
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	5	1
AC Electric Motor	5	1
DC Battery Motor	2	1
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	–	–

Manual Push Pull Shutter DIY
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	5	1
AC Electric Motor	–	–
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	–	–
Labour	–	–

Fortress Shutter DIY
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	–	–

Bal29 shutter DIY
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	10	1
AC Electric Motor	5	1
DC Battery Motor	2	1
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	–	–

Bal40 shutter DIY
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	–	–

Bal FZ shutter DIY
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	–	–

Cyclone shutter DIY
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	–	–

Polycarb shutter DIY
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	–	–

Patiomate shutter DIY
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	–	–

Max Span shutter DIY
	Years
Item	Residential Install	Commercial Install
Main Roller Shutter Kit	3	1
AC Electric Motor	3	1
DC Battery Motor	–	–
Battery Backup/DC Handset/Any Batteries/Remote/Switch	1	1
Labour	–	–

Please note that any roof shutter applications or any shutters installed at an angle less than 70 degrees pitch will have a 1 year warranty across the board for parts and labour (if applicable).

Warranty Definitions

Main Roller Shutter (Excluding Batteries, DC Controller & Motors)

The warranty period for the Roller Shutter kit is as outlined above for applicable shutter.

This cover includes pelmets, axle, curtain, clips, tracks, flashing, operational AC wall switch, AC wireless remotes and all mechanical parts and structural components (except the motors).

Alternating Current Electric Motors

The warranty period for AC Electric motors is as outlined above for applicable shutter.

This covers the Alternating Current Electric Motors only.

Direct Current Electric Motors

The warranty period for DC Battery motor is as outlined above for applicable shutter.

This covers Direct Current battery powered electric motors only.

DC Controller/Batteries

The warranty period for these components is as outlined above for applicable shutter.

This covers the backup Battery (UPS), the DC controller handset, remote and controller batteries and any other batteries.

STATUTORY WARRANTY

All terms and conditions are subject to the Australian Consumer Law, and your rights as a consumer under that law are not affected by anything contained here.

WARRANTY EXCLUSIONS

Any roller shutter that has been relocated from its original installation area, whether or not damage has occurred to the shutter as a result of relocation.
Any electrical components of an AC powered roller shutter that has not been connected by a fully qualified electrician who has issued an accredited electrical certificate.
Any roller shutter that has in any way been modified, cut down or varied from how it was originally provided from us.
Any roller shutter which has been dismantled or tampered with for any reason other than the original installation, unless you have been provided with specific written instruction from Ultimate Shutter’s technical department to do so.
Any components to a shutter that has had parts added or modifications done which have not been supplied or undertaken by us. The use of non-genuine parts renders all warranties/guarantees null and void.
Any faults or damage cause by external causes such as power surges, power spikes, tampering, criminal damage or any other external impact which may have caused a fault or damage.
Any fault or damage caused by misuse, including overcharging or over-discharging of batteries which causes damage to the battery or handset.
Any roller shutters that are operated whilst they are showing signs of failing or failure; or are not operating as per normal because this can potentially cause more damage to the shutter system and therefore will negate part of the warranty.
Subject to limitations under Australian Consumer Law, Ultimate Shutter excludes any and all liability for loss or damage for problems:
- unrelated to Ultimate Shutter’s conduct;
- unrelated to the goods supplied by Ultimate Shutter; and
- caused by something independent of Ultimate Shutter after the goods have left its control.

Any normal wear and tear, including the gradual reduction in operating performance of a part or parts having regard to the age of the roller shutter, the number of cycles it has done and its operating conditions. This includes normal deterioration of buttons, paint or other appearance items.
Any issues caused as a result of failure to meet normal maintenance requirements outlined in the Maintenance and care for your new Roller Shutters pamphlet included in the box.
Any damage or failure caused by:
- Fuel or liquid adhesion, chemical fallout, tree sap, salt, hail, windstorm, lightning, bushfires or unusual environmental conditions and bird or animal excrement.
- Continuing to operate the shutter after a known failure or obstruction to roller shutter.

WARRANTY PROCESS

WARRANTY PROCESS FOR ULTIMATE SHUTTER INSTALLED ROLLER SHUTTERS

Any warranty claim must be directed to us in writing at https://www.ultimateshutter.com.au/claims/;
We will contact you to arrange a time for a technician to come and inspect the shutter;
Any defective components will be replaced by our technician at our cost, upon being confirmed by one of our technicians as being defective;
If a component is found not to be defective or damage has been caused by misuse or other issue not covered by our warranty, a technician fee of $180.00 + GST (metropolitan areas, other areas may attract a higher fee) will be payable in addition to any costs for replacement parts you order and their installation.

URGENT WARRANTY REPAIRS

If you have purchased one of our Roller Shutters which we have installed for you (not a DIY Ezy-Fit Roller Shutter), We will endeavour to find you an available technician from our network as soon as possible but we cannot usually accommodate urgent warranty repairs due to technician availability. Any urgent repairs may incur additional costs, if available, which will be your responsibility. We will advise you of these fees so that you can make a decision as to whether you wish to proceed with the technician’s services and urgent work fees.

NON-TRANSFERABLE

This warranty is not transferrable and applies only to the customer who purchased the roller shutter from Ultimate Shutter at the original installation site.

Ultimate Shutter may allow for warranties to be transferred at it’s full unfettered discretion, and will only be effective if recorded in writing on Ultimate Shutter letter head or from an Ultimate Shutter email address.

Warranty

What Is Covered?

Roller Shutter Warranty Period”

Slimline Shutter Installed

Manual Push Pull Shutter Installed

Fortress Shutter Installed

Bal29 Shutter Installed

Bal40 Shutter Installed

Bal FZ Shutter Installed

Cyclone shutter Installed

Polycarb shutter Installed

Patiomate shutter Installed

Max Span shutter Installed

Prime EzyFit Shutter DIY

Slimline Shutter DIY

Manual Push Pull Shutter DIY

Fortress Shutter DIY

Bal29 shutter DIY

Bal40 shutter DIY

Bal FZ shutter DIY

Cyclone shutter DIY

Polycarb shutter DIY

Patiomate shutter DIY